Thank you for choosing sachetstore.com! We are committed to providing you with high-quality products and excellent customer service. If you are not satisfied with your purchase, you can request a refund under the following terms:
Refund Request Time You can request a refund within 30 days of receiving the product. Please ensure that the product is unused and in its original packaging and tags.
Refund Request Process Please contact the customer service team via email (marissaescobar@sachetstore.com) with the following information:
Order number Purchase date Reason for refund Attach photos of the product in question (if applicable) Refund Processing We will review your refund request within 5 business days of receiving it. If the request is approved, we will process the refund within 7-10 business days of review and the refund will be refunded to the original payment method.
Special Cases
If the product is damaged or defective during transportation, you should contact us within 48 hours of receiving the product so that we can provide you with a replacement or refund service. Personalized and discounted products are not eligible for refund policy. Shipping Costs Unless due to product defects or wrong shipment, the refund request will not include the original shipping costs, and the return shipping costs will be borne by the customer.
If you have any questions, please feel free to contact us. Thank you for your support of sachetstore.com!
